At ECO TOILET HUB LLC, we are committed to providing reliable and timely delivery for every order. This Shipping Policy outlines how orders are processed, fulfilled, and shipped within the United States.

1. Order Cut-Off Time

  • Orders placed before 5:00 PM (EST) on business days are processed the same day.

  • Orders placed after 5:00 PM (EST), on weekends, or on holidays will be processed on the next business day.

2. Processing Time

  • Standard products are processed within 1–2 business days.

  • Processing includes order verification, quality checks, and secure packaging before shipment.

3. Custom or Made-to-Order Products

  • Orders that include custom or made-to-order items may require additional preparation time.

  • Fulfillment for such products will not exceed 14 business days, in accordance with payment provider and compliance requirements.

4. Shipping Time

Once an order has been processed and shipped, estimated delivery time within the United States is:

  • 5–7 business days for standard shipping

Delivery times may vary depending on destination, carrier performance, or external factors.

5. Shipping Methods

  • We partner with trusted and reputable U.S. shipping carriers to ensure safe delivery.

  • A tracking number will be emailed to you once your order has shipped.

6. Shipping Costs

  • Free shipping is offered on all orders within the United States.

  • There are no additional shipping charges at checkout.

7. Order Tracking

  • Tracking details are sent via email after shipment.

  • Customers can monitor delivery progress directly through the carrier’s website.

8. Shipping Delays

Occasionally, delays may occur due to factors such as:

  • Weather conditions

  • High shipping volumes

  • Carrier-related disruptions

If a significant delay occurs, we will notify you as soon as possible.

9. Incorrect or Incomplete Shipping Information

Please ensure your shipping address is accurate and complete at checkout.
ECO TOILET HUB LLC is not responsible for delays, lost shipments, or failed deliveries caused by incorrect or incomplete address information provided by the customer.

10. International Shipping

At this time, we ship only within the United States.

11. Shipping & Order Support

For shipping-related questions or order assistance, please contact us:

Business Name: ECO TOILET HUB LLC
Email: support@ecotoilethub.us
Phone: +1 (800) 445-2773
Address:
2452 MENAUL BLVD NE
ALBUQUERQUE, NM 87107
United States

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)