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Return and Refund Policy

At ECO TOILET HUB LLC, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, and cancellations are handled in accordance with U.S. e-commerce guidelines.

1. Return & Refund Requests

Customers may request a return or refund for eligible items in accordance with this policy.
All requests must be submitted following the procedures outlined below.

2. Eligibility for Returns & Refunds

To be eligible for a return or refund:

• Items must be unused, undamaged, and in original condition

• Items must be returned in their original packaging

• Return requests must be submitted within 21 days of delivery

• Proof of purchase (order number or invoice) is required

Returns that do not meet these criteria may not be approved.

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse, improper handling, or normal wear

• Items returned outside the allowed return period

• Custom-made, personalized, or made-to-order products once production has begun, as these items are created specifically for the customer and cannot be resold

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed promptly after inspection.

5. Refund Method & Timing

• Refunds are issued to the original payment method used at checkout

• Depending on your payment provider, refunds may take 5–7 business days to appear in your account

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately.
We will provide instructions for a replacement or return at no additional cost to you.

7. Order Cancellations

• Orders may be canceled before shipment

• Once an order has shipped, it must follow the return process outlined in this policy

8. Shipping & Return Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees (if applicable) are non-refundable

9. Customer Support

For assistance with returns or refunds, please contact us:

Business Name: ECO TOILET HUB LLC
Email: support@ecotoilethub.us
Phone: +1 (800) 445-2773

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.
Any changes will be posted on this page with a revised effective date.

11. Return Address

All approved returns should be sent to:

ECO TOILET HUB LLC
2452 MENAUL BLVD NE
ALBUQUERQUE, NM 87107
United States